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Answers to questions we get most often!

Soft water makes me feel like I can’t rinse enough while I’m in the shower, why is that?

While it may feel a little different, the feeling of not being able to rinse enough is actually a benefit of your soft water. When bathing in hard water, soap reacts with the minerals in hard water to form a residue that is difficult to wash away. The “clean feeling” you feel when bathing with hard water is the residue on your skin. Additionally, magnesium and calcium, found in hard water, strip away your hair and skin’s natural oils. Without these oils, your skin feels cleaner when, in fact, is dryer and rougher from lack of natural oils. When washing in soft water, the hard calcium and magnesium minerals are removed preventing your body’s natural oils to be stripped away. Therefore, these oils remain present on your skin and hair causing you to feel a slippery sensation. While it may feel like you are rinsing for an eternity, expect to become accustomed to the feel of soft water within two weeks and begin to notice how much softer your skin and hair truly are.  

How much salt do I need to add?

The amount of salt your brine tank needs depends on how often your softener regenerates. The frequency of your softeners regeneration depends on the amount of water you use. The more frequent your water use, the more often your system will regenerate. Check your softener once a month and once you can see the water above the salt line, it is time to add more. Fill the brine tank at least 50% full.

There is water in my brine tank, is that alright?

If you see 3 to 4 inches of water in the brine tank, it simply means it is time to add more salt. Add enough salt to fill at least 50% of the tank. If you see more than half of the brine tank full of water and begin to notice hard water, such as water spots on dishes and faucets, call to schedule a service visit. 

What kind of salt can I use for my water softener?

  • Your water softener uses extra coarse solar salt. Look for the blue bag! Need to order more salt? Find it here
  • How do I know what type of water I have?

Water type differs from city to city. While few areas are fortunate enough to have naturally pure water, many have hard water or water that threatens to leave rust stains and mineral buildup on clothing and home fixtures. In order to determine the type of water in your area, a Water Doctors water technician will come to your home to test your water and determine the best water system for your home.

  • What is included in an in-home water analysis?

Water Doctors will test the water at your home to determine the right system for your needs. Visit our Testing Services Page to determine which test meets your needs.

  • How often do I need to replace my water purification filters?

To keep your system working at its best and ensure your drinking water continually tastes great, Water Doctors recommends you change your filters once a year. Review the replacement filters page to order new filters.

  • Where can I purchase my replacement filters?

Water Doctors filters can be purchased online located on our replacement filters page. If you would like a technician to service your filters, we will contact you within two business days to confirm an appointment with one of our qualified technicians. However, if you are bold enough to take on the job yourself, we can send them out in the mail for a normal shipping fee. Simply choose the filters you need and proceed to checkout.

  • Minerals are beneficial to a diet, why take them out of water?

Vitamins and minerals are beneficial to your diet. They contribute to bone health, support the immune system, and aid in normal growth and development. While minerals are present in water, the average human does not drink nearly enough water a day to meet the daily recommended intake of minerals. In fact, because not all minerals are absorbed equally, unpurified water, which contains inorganic minerals that can be difficult for our body to process, can lead to health complications due to mineral storage in body tissues and organs. Because Water Doctors custom engineers water systems, we provide a water system that removes the harmful minerals found in the water at your location. In order to get the daily recommended intake of minerals, go back to the basics of eating a well balanced diet. Food is the best source to provide your body with the proper vitamins and minerals that your body needs. Click here to learn more from Better Homes and Gardens about what foods to eat to get specific minerals into your diet. 

Have other questions that aren't answered here?

Contact Water Doctors to ask the experts!

  • How does a Reverse Osmosis system work?

A Water Doctors PRO4000 R.O. system works with 3 filters and an RO membrane to offer you the purest water. As water passes through the first two filters in the system, it runs through a bed of activated carbon that removes chlorine, sediment, taste, odor, and harsh minerals. From there, water travels through the R.O. membrane that removes 99% of the dissolved solids and impurities. Finally, the water passes through a final carbon filter to remove any missed impurities providing you with the best, most pure water.

  • How often do I have to change the membrane in my reverse osmosis system?

The membrane in your R.O. system is recommended to be changed every 3 to 5 years depending on your water quality and how hard your system works. Just as your car’s oil is changed based off the number of miles driven in order to keep it running at its best, your membrane must be changed in order for your R.O. system to work efficiently.

  • How long should my softener last?

A softener’s life depends on the quality of the resin. As hard water with calcium and magnesium flow through a bed of resin beads, an ion exchange process takes place. The hardness ions “wash” through the resin beads and bind to the resin beads leaving soft, clean water to flow through your sinks. When the resin beads begin to breakdown, it can no longer effectively soften the water. In generic water softeners, this can begin to happen in as little as 6 to 8 years. However, with a more customized water softener from Water Doctors, which is equipped with higher quality resin, the life expectancy is upwards of 20 to 25 years.